Yes Information Technology support a wide range of hardware and software, making it easier for us to match the right equipment to your business needs the first time.

A range of servers, workstations, networks, printers, network operating systems, applications and bespoke software ensure that our catalogue is extensive.

Response

However no IT solution is holistic without the assurance that support staff will be on call when you need them. With Yes-IT, support can be tailored to your specific needs, from a full 2 to 4 hour response time contract for specific locations, including a full disaster recovery service, to ad-hoc repairs if the situation calls for it.

We know how frustrating it is to be left in telephone queues for extended periods of time. Yes-IT takes pride in offering our clients a flexible approach to IT support. Should clients have a large population of equipment on a single site, we can provide a service that will assign an on-site engineer for as long as required and the Yes-IT helpdesk and fault logging procedures ensures all client calls are dealt with effectively.

Performance

As a matter of routine, we aim to review our service and support structure quarterly to discuss our response and performance; therefore ensuring client feedback on any issue of concern is attended to and promptly rectified.

The best way to ensure there are no system failures is to make sure they don’t happen in the first place. Yes-IT places great emphasis on preventative maintenance. Scheduled maintenance visits are arranged for disk checks, backup testing, anti-virus updates and event log checking to minimise the risk of system downtime.